Flip7 Terms & Conditions – Complete Guide to Using the Platform in Malaysia

These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and flip7 ("Platform", "We"). By accessing or using the flip7 platform via website, mobile application, or any other medium, you agree to be bound by all terms, conditions, policies, and guidelines set out in this document and in related documents such as the Privacy Policy and Responsible Gaming Policy.

These Terms & Conditions should be read in conjunction with Privacy Policy and Responsible Gaming Policy flip7, both of which form part of the overall agreement between you and flip7.

Flip7 reserves the right to modify, update, or revise these Terms & Conditions at any time. All changes take effect immediately upon publication on the platform, and you will be notified via your registered email or in-platform notification.

Use of the flip7 platform is restricted to individuals who meet the following eligibility criteria:

• Minimum Age Requirement: You must be at least 18 years old to register and use the flip7 platform. flip7 takes the protection of minors seriously and conducts age verification checks during the registration and account verification process.
• Malaysian Residents: The flip7 platform is designed specifically to serve users based in Malaysia. You are responsible for ensuring that your use of this platform complies with the local laws applicable to you.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under Malaysian law.
• Not a flip7 Employee: flip7 employees, service providers, and their immediate family members are not permitted to register as platform members or participate in any promotions.

Flip7 reserves the right to request identity verification documents at any time to confirm member eligibility. Failure to provide the required documents within the specified timeframe may result in account suspension or termination.

Each individual is only permitted to hold one (1) account at flip7. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts and forfeiture of all balances and winnings.

• Personal Information: All information you provide during registration and the verification process must be accurate, complete, and up to date. Providing false or misleading information constitutes a serious breach of these Terms & Conditions.
• Account Security: You are solely responsible for maintaining the confidentiality of your password and account login credentials. flip7 shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence.
• Security Notifications: If you suspect that your account has been compromised or your password has been exposed, please contact the flip7 support team immediately via Live Chat on the platform.
• One Account Per Device / IP: flip7 monitors suspicious activity, including the use of multiple accounts from the same device or IP address. Such activity will be investigated and appropriate action will be taken.

Flip7 supports the following local Malaysian payment methods for your deposit and withdrawal convenience:

• Touch 'n Go eWallet
• GrabPay
• DuitNow
• Boost
• ShopeePay
• FPX – Maybank2u
• FPX – CIMB Clicks

Deposit: The minimum deposit limit is RM10 per transaction. No general maximum deposit limit is set; however, limits may apply based on your account verification level. All deposits are processed almost instantly – within seconds of payment confirmation.

Withdrawal: The minimum withdrawal amount is RM30 per transaction. Withdrawal requests are typically processed within 5 to 15 minutes after verification. flip7 reserves the right to request additional identity verification before processing withdrawal requests that exceed certain limits, for security and anti-money laundering purposes.

Anti-Money Laundering (AML) Policy: All withdrawals will be returned to the same payment method used for the deposit, within applicable limits. flip7 is fully compliant with anti-money laundering regulations applicable in Malaysia.

Fees: flip7 does not charge any processing fees for deposits or withdrawals under normal circumstances. However, third-party payment providers may impose their own charges, which are beyond flip7's control.

Flip7 offers members a variety of bonuses and promotions from time to time. All bonuses and promotions are subject to the specific terms stated alongside each offer. Please read the terms of each promotion carefully before accepting any bonus.

• Wagering Requirements: Most flip7 bonuses are subject to wagering requirements before any winnings derived from the bonus can be withdrawn. The wagering requirement will be clearly stated in the terms of each promotion (e.g., 20× means you must wager an amount equal to 20 times the bonus value before you can withdraw).
• Bonus Validity Period: Each bonus has a validity period as stated. Bonuses that are unused or wagering requirements that remain unfulfilled within the specified period will expire automatically.
• One Bonus Per Member: Unless otherwise stated, each member is entitled to one bonus offer per promotion. Attempting to claim the same bonus using multiple accounts is a serious breach of these terms.
• Betting Limits While Bonus Is Active: While a bonus balance is active in your account, maximum bet limits may apply. Exceeding these limits may result in the cancellation of the bonus and any associated winnings.
• flip7 Rights: flip7 reserves the right to modify, suspend, or withdraw any promotion or bonus at any time with reasonable notice. flip7 also reserves the right to decline or cancel any bonus obtained through dishonest means or in breach of these terms.

All games available on flip7 – including video slots such as Gates of Olympus, Dragon Scroll, Mermaid Gold, Lucky Neko, Mustang Gold, Magician Secrets, and live casino – are powered by licensed game providers that use RNG (Random Number Generator) systems independently audited by internationally recognised bodies.

• Game Results: All game results are final. flip7 will not reverse the outcome of any completed game except in cases of proven technical error. In the event of a system or software error, any affected bets or games will be deemed void and all wagers returned.
• Technical Disruptions: flip7 is not liable for any losses arising from a player's internet disruption, phone service interruption, or personal device failure. Players are responsible for ensuring a stable internet connection while playing.
• Maximum Winnings: Winnings from any single game may be subject to a maximum win limit set by the game provider. This limit will be stated in the relevant game information.

Flip7 members are required to use this platform in a responsible and ethical manner, in full compliance with all applicable laws. The following activities are strictly prohibited:

• Registering multiple accounts or using another person's identity
• Using any automated software, bots, scripts, or technological tools to exploit games or the platform's systems
• Any form of fraud, collusion with other players (particularly in live table games), or attempts to manipulate game outcomes.
• Money laundering – using the flip7 platform to process funds obtained through illegal means
• Misuse of the bonus or promotion system – including attempts to exploit wagering requirements through systematic hedging
• Harassing, threatening, or causing harm to other members or flip7 staff through any communication channel
• Sharing your flip7 account with another individual – accounts are personal and non-transferable.

Any breach of the above terms may result in immediate action, including account suspension or termination, forfeiture of account balance and pending winnings, and reporting to the relevant authorities.

Voluntary Closure by Member: You may request closure of your flip7 account at any time by contacting our customer support team via Live Chat or by emailing [email protected]. Before the account is closed, please ensure you have withdrawn all eligible balances. Any balances not withdrawn within 90 days of the closure request may be forfeited.

Self-Exclusion for Responsible Gaming: Members who feel they need a break or support for problem gambling may request a "Self-Exclusion" option, which blocks access to their account for a chosen period (7 days, 30 days, 6 months, or permanently). This reflects flip7's serious commitment to responsible gaming.

Termination by flip7: flip7 reserves the right to suspend or terminate a member's account without prior notice if: (a) there is a breach of terms; (b) fraudulent activity is detected; (c) flip7 is required to do so by law or regulatory directive.

The flip7 platform is provided "as is" and "as available". To the extent permitted by applicable Malaysian law, flip7 makes no warranties or representations – express or implied – regarding the availability of the platform, the accuracy of information, or the platform's fitness for any particular purpose.

• Flip7 shall not be liable for any indirect losses, loss of profits, or consequential damages arising from the use of the platform.
• Flip7 is not liable for any service disruptions caused by factors beyond our control, including natural disasters, internet infrastructure outages, or government actions
• Flip7's total liability to any member under any circumstance shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Online gaming involves financial risk. You acknowledge and agree that you play knowingly and at your own risk. flip7 encourages all members to play responsibly and within their financial means.

Flip7 reserves the right to modify these Terms & Conditions at any time. Members will be notified of material changes via in-platform notifications or registered email, with a notice period of at least 7 days before the amendment takes effect, except where immediate changes are required for security or legal compliance reasons.

Continued use of the flip7 platform after the effective date of any amendment will be considered acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to request account closure.

Applicable Law: These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation, and if unsuccessful, through a mutually agreed dispute resolution mechanism.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining terms, which will continue to remain in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact the flip7 support team via Live Chat within the platform or by emailing [email protected]. We're here to assist you in Bahasa Melayu, 24 hours a day, 7 days a week.