Flip7 Responsible Gaming – Play Safe, Play Smart in Malaysia

Responsible gaming is a core value that is non-negotiable at flip7. We do not view this commitment as a mere legal obligation or compliance exercise – for us, it is a moral responsibility we carry as an online entertainment platform serving hundreds of thousands of Malaysian players.

We understand that the majority of players who visit the flip7 – whether it's spinning slots like Gates of Olympus, Dragon Scroll, or Lucky Neko, or enjoying a live casino session – as a fun way to unwind after a long day at work, or simply to relax over the weekend. That's exactly the kind of experience we're here to support. At the same time, we recognise that for a small number of players, online gaming can gradually shift from entertainment into something more serious and problematic.

That is why flip7 continuously invest in building and enhancing a comprehensive responsible gaming ecosystem – from control tools powered by advanced technology, to in-depth training for our customer support team, and our active efforts to raise responsible gaming awareness within the Malaysian player community. Truly good entertainment is entertainment that stays enjoyable, remains in control, and leaves no negative impact on your life or the lives of those around you.

It's important to understand the difference between playing as a healthy form of entertainment and playing that has crossed into concerning territory. Here are the key characteristics that set them apart:

Healthy Entertainment Features at flip7:

• You are playing with money you can afford to lose – not money that should be going towards everyday essentials like bills, rent, or food.
• You set time and spending limits before starting a session and consistently stick to them.
• You play for fun and entertainment – not to escape emotional stress or personal problems.
• You can stop playing at any time without feeling excessive anxiety, restlessness, or frustration.
• Gaming is just one small part of your broader life – not a dominant activity that takes over your time and thoughts.
• You have never lied to family or friends about how much time or money you have spent on gaming.

Signs That Gaming May Be Becoming a Problem:

• You are playing with money that should be set aside for important needs – including a house deposit, utility bills, or your children's expenses.
• You continue playing even after reaching the limits you set for yourself, or you promise yourself to stop but find you are unable to do so.
• You play as a way to escape from problems, loneliness, anxiety, or other emotional stress.
• You find yourself needing to wager increasingly larger amounts to feel the same level of excitement as before.
• Your relationships with family or friends, or your performance at work, are beginning to suffer due to the time you spend gaming.

Often, individuals experiencing problem gambling are unaware of it in the early stages. Recognising these warning signs early can help you or someone you care about take action before things become more serious. Ask yourself the following questions honestly:

If you answer "yes" to three or more of the questions below, we strongly encourage you to reach out to our support team flip7 or seeking professional help:

• Have you ever used money that was meant for important necessities – such as bills, food, or rent – to fund your gaming?
• Have you found yourself borrowing money from family or friends, or taking out loans to fund your gaming?
• Do you frequently find yourself thinking about gaming even while doing other things – at work, during meals, or when spending time with family?
• Have you ever lied to family members about how much time or money you've spent playing online?
• Do you play to "win back" money lost in a previous session (commonly known as "chasing losses")?
• Have you ever tried to stop or cut back on your gaming time but found yourself unable to do so?
• Do you feel anxious, irritable, or uneasy when you're unable to play?
• Is online gaming beginning to affect your work performance, studies, or family responsibilities?

flip7 offers a range of control tools you can use to keep your gaming experience safe, enjoyable, and within the limits you set for yourself. All these tools are accessible directly from the "Account Settings" section of your platform – no need to contact support, and with no delays:

• Daily Deposit Limit: Set a maximum cap on the amount you can deposit into your flip7 account within any 24-hour period. This limit takes effect immediately once set. Reductions apply instantly, while increases are subject to a 24-hour waiting period to ensure the decision is made with a clear head.
• Weekly Deposit Limit: Set a limit on the total amount you can deposit over any consecutive 7-day period. Ideal for those who want a more structured approach to managing their monthly gaming budget.
• Monthly Deposit Limit: The broadest level of control – set the maximum amount you can deposit within a full calendar month. This limit helps you plan your online entertainment budget just like any other monthly expense.
• Session Time Limit: Set a maximum duration for each gaming session. Once the limit is reached, the flip7 platform will notify you and require your active confirmation to continue playing – helping to prevent the "zone out" effect that can creep in during longer sessions.
• Loss Limit: Set the maximum amount you are willing to lose within a daily, weekly, or monthly period. Once this limit is reached, the platform will block any further wagering for that period.
• Session Break (Cool-off): Take a short break from the flip7 platform for 24 hours, 48 hours, or 7 days without going through a more formal self-exclusion process. This is ideal as a precautionary step whenever you feel you need a little distance from gaming.

To access any of these tools, log in to your flip7 account and navigate to "Settings" → "Responsible Gaming". If you need assistance, contact our support team via Live Chat and we'll walk you through it step by step.

If you feel that the standard control tools are no longer sufficient and you need a more serious break from the platform flip7, the Self-Exclusion option is there for you. This is a more formal and comprehensive measure compared to standard control tools, and we take it very seriously.

Available Self-Exclusion Periods:

• 7 Days: A short break that lets you reassess your gaming habits.
• 30 Days: A moderate break that allows sufficient time to regain a stable state of mind.
• 6 Months: An extended break suited for those who need a more serious period of recovery.
• Permanent: For those who choose to leave the flip7 platform entirely. This option is irreversible except after a minimum period of 6 months and subject to a rigorous review process.

When Self-Exclusion is activated at flip7:

• Access to your account will be blocked immediately – you will not be able to log in.
• All promotional and marketing communications from flip7 will be stopped immediately.
• Any remaining balance in your account can be withdrawn through a process we will assist you with.
• Our team will ensure there are no attempts to "persuade" you back to the platform during your active exclusion period.

To activate Self-Exclusion, you can do so directly from your account settings or by contacting the flip7 support team via Live Chat — we will process your request promptly and with complete respect. No unnecessary questions, no attempts to change your mind.

flip7 takes our responsibility to prevent underage access to the platform extremely seriously. This is not merely a legal requirement — it is a moral obligation we uphold with full conviction.

• Age Verification at Registration: All new account registrations at flip7 require age verification. We collect date of birth information and cross-check it against identity documents during the KYC (Know Your Customer) process.
• Ongoing Identity Verification: flip7 conducts KYC checks on a regular basis and whenever suspicious activity is detected. Any account that cannot verify its holder as an adult aged 18 or above will be suspended until verification is successfully completed.
• Shared Device Controls: We encourage parents and guardians who share devices with their children to make use of the parental controls available on their device's operating system to prevent minors from accessing the flip7 platform.
• Public Reporting: If you have reason to believe that a minor is using the flip7 platform, please report it to us immediately at [email protected]. We will investigate every report seriously and take appropriate action without delay.

Parents and guardians – if you're concerned that your child may be accessing online gambling platforms, please have an open conversation with them about the risks of online gaming and make use of available device control tools to restrict their access.

Flip7 believes no player should face problem gambling alone. If you or someone you know needs professional support beyond what we can provide, here is how to find help in Malaysia:

• Department of Social Welfare Malaysia (JKM): JKM provides a range of counselling and social support services for individuals dealing with various types of addiction, including gambling addiction. Contact your state JKM office for information on available services.
• Government Health Services Psychiatric Hospital: Government hospitals throughout Malaysia provide mental health services including counselling and treatment for addiction-related issues. You may refer yourself to the psychiatry or mental health department at your nearest hospital.
• Public Treatment & Rehabilitation Centres: There are several public treatment centres in Malaysia that offer comprehensive recovery programmes for various types of addiction, including gambling addiction.
• Private Licensed Counsellors: Malaysia has many qualified licensed counsellors who are experienced in handling addiction and mental health issues. The Malaysian Association for Counselling (PERKAMA) can help you find a qualified counsellor in your area.
• Mental Health Helpline: Talian Kasih: 15999 (Ministry of Women, Family and Community Development Malaysia) provides 24-hour counselling services. Befrienders Kuala Lumpur also offers emotional support for those feeling overwhelmed or distressed.

Remember – reaching out for help is a sign of strength, not weakness. Every small step you take toward getting support is the right one, and a courageous one.

Support team flip7 specifically trained to assist players with responsible gaming concerns. We are committed to responding to every player who reaches out on this matter with sensitivity, without judgement, and with genuine helpfulness.

• 24/7 Live Chat: The fastest way to reach us. Click the Live Chat icon within the flip7 platform and you will be connected with a trained agent within 2–5 minutes. Simply mention that you wish to discuss a responsible gaming concern and our agent will prioritise your enquiry.
• Email: Send an email to [email protected] with the subject line "Responsible Gaming – Help Needed". We will respond within 24 business hours. For matters requiring immediate attention, please use Live Chat.

We would like to remind all members that flip7 has never and will never use information about your responsible gaming concerns to judge or discriminate against you in any way. Any information you share with us regarding this matter is handled with the same level of confidentiality as all your other personal data, in accordance with Privacy Policy us.